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Convergys, though now a part of Concentrix, holds a significant place in the history of customer experience management. Formerly a powerhouse in call center services and software solutions, it provided crucial support to large corporations across various industries. Its expertise in agent-assisted interactions, self-service options, and care software helped businesses refine their customer journeys and build stronger relationships. Though the name "Convergys" may no longer stand-alone, its legacy continues to influence the way we interact with brands today.
